Refund and Returns Policy
City Mart – Art Supplies E-Commerce Store
Last Updated: [5-3-25]
At City Mart, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy to address your concerns.
1. Eligibility for Returns
- Products must be in their original condition, unused, and in original packaging with all tags and accessories included.
- Certain items, such as customized products, perishable goods, and digital downloads, are not eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] or 01997751680 with your order details.
- Our team will provide you with return instructions and a return authorization code.
- Securely pack the product and ship it to our return address provided in the return instructions.
- Once we receive the item, our team will inspect it and process the return.
3. Refund Process
- Approved returns will be refunded within 7 business days to the original payment method.
- Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.
- If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping costs.
4. Exchange Policy
- We offer exchanges for defective or damaged products. If you need a replacement, contact us within 7 days of receiving your order.
- If the requested replacement item is out of stock, we will provide a full refund or an alternative option.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or custom-made items.
- Digital downloads or electronic goods.
- Clearance or final sale items.
- Items that have been used or damaged due to improper handling.
6. Cancellations
- Orders can be canceled within 8 hours of placement. Once processed for shipping, orders cannot be canceled.
- Refunds for canceled orders will be processed within 7 business days.
7. Contact Us
For any return and refund inquiries, reach out to us:
City Mart
[email protected]
01997751680
www.citymart.com.bd
By making a purchase from City Mart, you agree to the terms outlined in this Return and Refund Policy. We appreciate your business and are committed to providing a smooth shopping experience!
